Return & Refund Policy

01. Our Approach to Refunds

At CodePluse, we primarily provide software services and custom development solutions rather than physical products. Our refund policy reflects the nature of digital services and project-based work.

We take client satisfaction seriously and prefer resolving concerns through direct communication before a formal refund request becomes necessary. In most cases, issues can be resolved quickly through direct discussion. Contact us at:

02. Custom Development Projects

Custom software development engagements are governed by the payment and milestone terms defined in your project-specific agreement. Generally:

• Upfront payments made to initiate a project are non-refundable once engineering resources have been allocated and work has begun.
• Milestone payments are due upon delivery and acceptance of the relevant deliverables defined in the Statement of Work.
• If you cancel a project mid-engagement, you are liable for the value of work completed up to that point, which may be invoiced at our standard day rate.
• If CodePluse is unable to deliver agreed work due to reasons within our control, you will receive a refund for the relevant unpaid portion.

03. Failed or Duplicate Payments

If you are charged incorrectly due to system failures, payment gateway errors, or billing mistakes:

• Technical payment processor errors
• Duplicate transaction charges
• Discrepancies in billing statements

Please contact us immediately at support@codeplusegen.com. We will investigate the issue and process any necessary corrections within 5–7 business days.

04. How to Request a Refund

To initiate a refund request, please email our billing desk at: support@codeplusegen.com.

To help us process your request promptly, please include:

• Your full name, company name, and registered email address
• Invoice number or transaction reference ID
• A detailed explanation of the reason for the refund request
• Supporting documentation such as payment confirmation screenshots

We will acknowledge your request within 2 business days and aim to complete our review and provide a resolution within 10 business days of receipt.

05. Refund Processing

Approved refunds are processed to the original payment method. Estimated processing timelines vary based on your financial institution:

• Credit / Debit Card: 5–10 business days
• Bank Transfer (NEFT/RTGS): 3–5 business days
• UPI Payments: 1–3 business days

We do not charge any administrative fees to process approved refunds. Any deductions mentioned in this policy are applied to the refund amount itself (e.g., payment gateway fees) and are not additional charges.

06. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Services already delivered, deployed, and formally accepted by the client.
• Monthly software subscription fees once the billing cycle has commenced.
• Downtime or performance issues caused by third-party server infrastructure or integrations.
• Requests submitted after the applicable refund window has expired.
• Account terminations resulting from a breach of our Terms & Conditions.

07. Disputes

If you believe your refund request has been unfairly declined, you may escalate the matter to our senior management team by emailing: support@codeplusegen.com.

We will conduct a thorough internal review of the project logs, agreements, and correspondence, and respond with a final decision within 7 business days. We genuinely prefer resolving disputes amicably through open dialogue rather than formal escalation channels.

08. Policy Updates

This Return & Refund Policy may be updated periodically to reflect service and operational changes.

The date at the top of this page reflects the most recent revision. Significant changes will be communicated directly to active clients where applicable.